ALOW Gallery Privacy Policy

Privacy Policy

Effective Date: October 2025

This Privacy Policy describes how ALOW Gallery (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or interact with our website www.alowgallery.com.au, make an enquiry, attend an event, or hire our gallery space (the “Site”).

1. Personal Information We Collect

When you visit the Site, submit a contact form, join our mailing list, or enquire about gallery hire or exhibitions, we may collect the following types of information:

  • Contact Information: name, email address, phone number, business or artist name, and any other details you provide when making an enquiry or booking.

  • Device Information: details about your browser, IP address, time zone, and how you interact with our Site.

  • Form or Event Information: if you book an event, hire the gallery, or participate in an exhibition, we may collect relevant logistical or billing details.

  • Payment Information: if applicable, we may collect billing and payment details (processed securely through our payment provider).

We also collect Device Information automatically using:

  • “Cookies” to remember preferences and improve your browsing experience.

  • “Log files” to track usage and diagnose technical issues.

  • “Web beacons” or “pixels” to measure engagement with our website and marketing materials.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to enquiries, manage bookings, and communicate with you.

  • Process gallery hire agreements and event arrangements.

  • Improve and optimise our Site and visitor experience.

  • Send updates, newsletters, or exhibition announcements (only if you’ve opted in).

  • Comply with legal obligations and protect our rights.

3. Sharing Your Information

We only share personal information when necessary to provide our services or comply with the law. This includes sharing with:

  • Service providers who help operate our Site (e.g., Squarespace, Google Analytics, email marketing tools).

  • Payment processors when you complete a transaction.

  • Regulatory authorities or law enforcement when required by law.

We do not sell or rent your personal information.

You can read how our main providers handle your data here:

  • Squarespace: https://www.squarespace.com/privacy

  • Google Analytics: https://policies.google.com/privacy

4. Cookies and Analytics

Our Site uses cookies and analytics tools to help us understand visitor behaviour and improve performance. You can disable cookies through your browser settings, but some parts of the Site may not function properly as a result.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. You can request that your information be deleted at any time by contacting us.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access and request a copy of your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

7. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet-based system is completely secure, so you share information at your own risk.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always be available on our Site.

9. Contact Us

For questions, complaints, or to request access to your personal information, please contact us at:

ALOW Gallery
Mermaid Beach, QLD, Australia
📧 info@wesellprints.com.au
📞 0478 663 926
🌐 www.alowgallery.com.au