Overview

This website is operated by ALOW Gallery. Throughout the site, the terms “we”, “us” and “our” refer to ALOW Gallery. ALOW Gallery offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing artwork, fine art prints, or collectable items from us—or by engaging with our gallery hire or event services—you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, artists, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current site shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our website is hosted on Squarespace Inc., which provides us with the online platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms, viruses, or code of a destructive nature.
A breach or violation of any of the Terms will result in immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks or technical adjustments. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without express written permission from us.

Headings are for convenience only and do not limit these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

Information provided on this site is for general informational purposes only. We are not responsible if information on this site is not accurate, complete, or current. Any reliance on the material on this site is at your own risk.

This site may contain historical or archival information (such as past exhibitions or events). Such information is provided for reference only. We reserve the right to modify site content at any time but have no obligation to update it.

Section 4 – Modifications to Services and Prices

Prices for our products and services (including artwork, prints, and gallery hire) are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

Section 5 – Products, Artwork & Services

Certain artworks, prints, or collectable items may be available exclusively online or in limited quantities. These items are subject to our Return Policy.

We make every effort to display accurate colours and images of artworks and products. However, we cannot guarantee that your screen’s display of any colour will be accurate.

We reserve the right to limit sales of products or services to any person, geographic region, or jurisdiction and may exercise this right on a case-by-case basis.

Descriptions of products and pricing are subject to change without notice. We also reserve the right to discontinue any product or service at any time.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order you place with us. This may include limiting quantities per person, household, or order. In such cases, we may attempt to contact you using the details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information for all purchases made. Please ensure your email, payment, and shipping information are up to date.

Section 7 – Optional Tools and Third-Party Services

We may provide access to third-party tools or integrations (e.g., payment processors, booking forms, or scheduling apps) over which we have no control. You agree that we provide access to such tools “as is” and “as available,” without any warranties or liability.

Your use of optional tools or third-party services is entirely at your own risk and subject to their respective terms and conditions.

Section 8 – Third-Party Links

Certain content or products available via our Service may include materials from third parties. Links may direct you to third-party websites not affiliated with us. We are not responsible for the accuracy, content, or policies of those websites.

Complaints, claims, or questions regarding third-party products should be directed to the third party.

Section 9 – Personal Information

Your submission of personal information through the site is governed by our Privacy Policy, which can be viewed on our website.

Section 10 – Errors, Inaccuracies and Omissions

Occasionally, information on our site may contain typographical errors or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct these errors and update information or cancel orders if needed, without prior notice.

We undertake no obligation to update information except as required by law.

Section 11 – Prohibited Uses

You are prohibited from using the site or its content for any unlawful or harmful purposes, including but not limited to:
(a) infringing intellectual property rights,
(b) harassing or discriminating against others,
(c) uploading malicious code,
(d) submitting false information,
(e) spamming, or
(f) interfering with site security.

Violation of these terms may result in termination of your access to the Service.

Section 12 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
You agree that your use of, or inability to use, the Service is at your sole risk.

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

In no case shall ALOW Gallery, its directors, employees, affiliates, agents, artists, or suppliers be liable for any direct or indirect damages arising from your use of the site or products, including loss of data, profit, or savings.

Section 13 – Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of Australia.

Section 14 – Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update or change these Terms at our discretion. Your continued use of the site following any changes constitutes your acceptance of those changes.

Section 15 – Gallery Hire Terms

1. Bookings & Payment
Full payment is required to secure your booking. Bookings are confirmed only once payment has been received in full. We reserve the right to cancel unconfirmed or unpaid bookings.

2. Hire Packages & Access
Our hire options include Basic, Premium, and Workshop packages, as detailed on our website and gallery documentation.

• Standard access is provided for setup from 10am on the day of hire and for pack down between 10am–2pm the following day (for single-night events).

• For multi-day or weekly hires, access times and staffing options are outlined in your hire agreement.

3. Cleaning & Maintenance
A mandatory cleaning fee applies to all hires. The space must be left in a clean and tidy condition. Additional cleaning fees may apply if the venue requires extra time to restore to its original state.

4. Damage & Liability
The hirer is responsible for any damage to property, walls, equipment, or fixtures caused during the hire period. Any damage will incur repair or replacement costs.
ALOW Gallery accepts no responsibility for loss, theft, or damage to any artwork, personal belongings, or hired equipment brought onto the premises.

5. Insurance & Compliance
All hirers must comply with applicable safety and legal requirements during events.
ALOW Gallery holds Public Liability Insurance; however, hirers are encouraged to obtain their own insurance coverage for artwork, merchandise, or event-specific liabilities.

6. Cancellations & Refunds
Cancellations must be made in writing.

• More than 30 days’ notice: 75% refund of hire fee.

• 14–30 days’ notice: 50% refund of hire fee.

• Less than 14 days’ notice: No refund of hire fee.
  Cleaning fees will be refunded in full if cancellation occurs before the event date.

7. Event Conduct
All events must conclude by 9pm unless otherwise agreed in writing.
No smoking is permitted inside the premises.
Noise levels must be maintained in accordance with Gold Coast City Council regulations.

8. Catering, Alcohol & Staffing
Hire fees exclude catering, glassware, service staff, or security.
Alcohol service must comply with Queensland liquor licensing laws, and the hirer assumes all responsibility for adherence to these requirements.

9. Marketing & Promotion
ALOW Gallery reserves the right to document and promote exhibitions and events held in the space through photography, video, and social media, unless otherwise requested in writing by the hirer.

10. Termination of Hire
We reserve the right to terminate any event or hire arrangement immediately if the hirer breaches these terms, engages in unlawful conduct, or endangers staff, guests, or property.